Before we can treat you, you must be registered with us as a client. Registration is quick and simple, just click ‘book’ on the website and then ‘Login’ on appointment client portal and follow the steps to register. Your account will be created on both our website, and client health record system. After you have registered you will receive an email to confirm your login. Please make sure your details are accurate, if anything is missing, please contact us before your appointment so they can be amended.

During your 45-min assessment you will receive: A movement analysis from one of our expert physiotherapy team. A clear diagnosis. Hands-on treatment to relieve any immediate pain or symptoms. A follow-up report outlining your recovery program and timeframes. A login for your physitrack account (this is where you can access your exercises from home.)

Please remember to wear or bring appropriate clothing so that the physiotherapist can assess the affected area or joint. For example, if your pain is knee-related, tight trousers would be difficult to roll up, consider bringing a pair of shorts or a loose trouser. We also kindly ask that you bring a face mask to every appointment.

You can see any of our physiotherapists without a referral if you plan to pay for your appointment yourself.

Most of our clients choose to pay for their treatment directly. We make this quick and easy by setting up a secured payment method at the point of appointment booking and taking payment automatically. This is quick, secure, and means that you and your physiotherapist can focus on getting you better.

We are covered by most major private health insurers. If you have private health insurance and physiotherapy is included in your policy, it’s super simple to pay for your appointments through your provider. All we need are a few details up front, and we will sort the rest behind the scenes with your provider.

Aviva Cigna Vitality WPA AXA

Yes, You will need a policy number and authorisation code from your insurance company. Some providers require you to attend a GP before providing your authorisation code.

If your insurance company does not settle your claim within 60 days of your appointment fully then the patient has to settle the account directly.

Please be aware of our 24 hours cancellation policy. Because it is difficult to fill a cancelled or rescheduled appointment without sufficient notice, appointments cancelled or rescheduled without 24 hours notice will be charged full amount of the appointment.